Privacy Policy

The Paddock Pantry Ltd - Privacy Policy

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our products and services.

The Paddock Pantry Ltd is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

Data collection

The Paddock Pantry Ltd may collect personal information which we receive when:

• you use our website
• you purchase or use our products and services
• you join our loyalty scheme or
• you contact us

 We may collect the following types of information:

• your name, address, email address, telephone number(s) and other contact details
• information required to run our loyalty scheme including interests, date of birth, contact details.
• information required to provide you with a product/service, and details of our products/services that you have used
• your company’s name, your position in the company; the company’s address, company’s email address and telephone number
• your purchase history and payment information such as credit or debit card details and bank account details.
• Information required to meet our legal and regulatory obligations.

Website cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

• Remember what is in your shopping basket
• Remember where you are in the order process
• Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

• Offer Live Chat Support (If available)
• Track the pages you visit via Google Analytics

 Targeting Cookies

This Website Will:

• Allow you to share pages with social networks such as Facebook (If available)
• Allow you to share pages via Add This (If available)

To view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the ‘Opt Out’ button.

This website will definitely not

• Share any personal information with third parties.

 Why do we collect this information ?

We collect your personal information to:

• provide you with products/services that you may request from us.
• meet our legal and regulatory obligations. 

 How do we collect this information ?

We collect personal information:

• directly from customers: e.g. when a customer signs up to receive our products/services, joins our loyalty scheme or registers on our website
• from publicly available sources: eg. social media, internet services.

 We are committed to keeping your information up to date as far as is reasonably possible. However if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.

Keeping your information safe and secure.

The Paddock Pantry Ltd is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

Third party access

Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties. We may share your information with our service providers in the form of metadata where that assists us in carrying out our business activities.

Our Service Providers

This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers and suppliers that assist us in carrying out business activities. All our systems are located within the UK, EEA or USA.

How long do we keep personal information ?

We will only retain customers’ personal information for as long as it needed to carry out a particular purpose or meet a particular obligation.

Marketing

If you have consented to receive marketing information, you may opt out at a later date by writing to us at shop@thepaddockpantry.co.uk .You have a right at any time to stop us from contacting you for marketing purposes.

Links to other websites:

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Access to personal information

To make a request to The Paddock Pantry Ltd for any personal information we may hold, we need you to contact us by writing to the address provided below:

The Paddock Pantry Ltd

The Warehouse

Rolls Mill

Sturminster Newton

Dorset

DT10 2HP

 Or by emailing us at shop@thepaddockpantry.co.uk

 We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Changes to our Privacy Policy:

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in April 2018

How to contact us:

Please contact us if you have any questions about our privacy policy or about information we hold about you:

By email : shop@thepaddockpantry.co.uk

Or write to us at :

The Paddock Pantry Ltd

The Warehouse

Rolls Mill

Sturminster Newton

Dorset

DT10 2HP